Refund Policy

Cancellation Policy

We accept order cancellations before the product has been shipped or produced. If your order is successfully cancelled, you will receive a full refund. Once an order has been shipped out, it can no longer be cancelled.

Return Policy

We accept returns within 30 days from the date you receive your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Customers are responsible for the return shipping costs unless the item received is defective, damaged, or incorrect. We do not charge any restocking fee for returns.

Return Address: Unit 1, Hawkwell Green Garage, Cinderford, GL14 3JJ, United Kingdom

Refund Policy

Once we receive and inspect your returned item, we will send you an email notification confirming receipt. You will also be informed whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically issued to your original payment method within 5–10 business days. Please note that processing time may vary depending on your bank or card issuer.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit-card account again.
  2. Contact your card issuer, as it may take several business days for refunds to be officially posted.
  3. Contact your bank, since internal processing times may differ.

If you have completed all of these steps and still have not received your refund, please contact us at [email protected]

Additional Notes

  • Refunds are always made to the original payment method used for the purchase.
  • We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
  • For disputes or billing issues, please contact our support team first before initiating a chargeback. We are committed to resolving all issues quickly and transparently.

Company Name: NOVENIA LTD
Address: 228 Archiepiskopou Makariou III, Agios Pavlos Court, Block A, 1st Floor, 3030, Limassol, Cyprus
Email: [email protected]
Phone: +44 (20) 80403481